Most orders ship within 2-5 business days. You will receive a tracking email as soon as your order is on its way.

You will receive an email with tracking information as soon as your order ships. If you have any trouble locating your tracking details, contact us at (435) 923-4100.

We accept returns within 2 weeks of delivery. Items must be returned in resellable condition. A 25% restocking fee applies to all returns, and customers are responsible for return shipping costs. We recommend keeping your original packaging in case a return is needed.

If your order arrives with shipping damage, photograph both the damaged product and the packaging, then contact us within 2 weeks of delivery. Once damage is confirmed, Dogberry Collections will cover return and replacement shipping costs and issue a full refund or exchange.

Contact us with photos within 2 weeks of delivery. If a manufacturing defect is confirmed, we will cover return shipping and issue a refund or exchange. Please note that natural variances in wood grain, knot patterns, and finish shades are a characteristic of real wood and are not considered defects.

Yes. All Dogberry Collections products are made from real wood, and natural variances in grain patterns, knot placement, and finish shades are expected. No two pieces are exactly alike - that is part of the beauty and character of real wood. These variances are not eligible for returns or exchanges.

Yes. Every order includes a printed installation guide. Step-by-step video tutorials for barn doors, mantels, and shutters are also available on our Installation page.

Most customers install our barn doors themselves. Our included guide and video walk-through cover every step of the process. If you run into any questions during installation, our team is available at (435) 923-4100.

Yes. Our board and batten shutters are designed to install on a variety of exterior surfaces, including brick and stucco. See our shutter installation guide for step-by-step instructions.

Yes. All Dogberry Collections products are crafted from real wood. Natural variances in grain, color, and finish are expected and are part of what makes each piece unique.

Heat clearance requirements vary by location. We recommend following your local fire code guidelines to determine the appropriate clearance for your installation. If you are unsure, consult a local contractor or your municipality's building department.

At this time we do not accept custom orders. All of our products are available in the sizes and finishes listed on our website. Browse our full catalog at dogberrycollections.com.

Please contact us as soon as possible at (435) 923-4100 or jane@dogberrycollections.com if you need to make a change or cancellation. We will do our best to accommodate requests before your order ships.